Provider Terms, Policies, and Guidelines

1. Overview

These Provider Terms, Policies, and Guidelines (“Provider Terms”) apply to any individual, business, contractor, vendor, crew, team lead, or service provider that applies for, receives, accepts, or performs service opportunities through Landry Clean (“Landry,” “Landry Clean,” “Company,” “we,” “us,” or “our”).

By applying to join the Landry Clean provider network, accepting a dispatched job, communicating with Landry regarding a job opportunity, or performing services arranged through Landry, the provider (“Provider,” “you,” or “your”) agrees to these Provider Terms.

Landry Clean operates as a service request, coordination, and dispatch network. Landry may receive customer requests, review scope, quote or price services, collect payment, coordinate scheduling, and offer jobs to Providers. Provider may accept or decline available opportunities.

2. Independent Provider Status

Provider is engaged as an independent contractor, independent vendor, or independent service business and is not an employee, agent, partner, joint venturer, franchisee, or representative of Landry Clean.

Nothing in these Provider Terms creates an employer-employee relationship. Provider retains control over the manner, means, tools, staffing, and methods used to complete accepted services, subject to the customer’s requested scope, Landry’s service expectations, safety requirements, and any agreed job details.

Provider is responsible for all federal, state, and local taxes, self-employment taxes, licenses, permits, registrations, insurance, tools, supplies, transportation, employees, subcontractors, and other obligations applicable to Provider’s services.

3. No Employee Benefits

Provider is not eligible for employee benefits from Landry Clean, including vacation pay, sick leave, retirement benefits, health benefits, disability benefits, workers’ compensation as an employee, unemployment insurance, overtime as an employee, or any other employee benefits.

Provider understands that accepted jobs are independent service opportunities and do not create any guarantee of future work, minimum earnings, minimum hours, ongoing engagement, or continued access to the Landry provider network.

4. Job Offers and Dispatch Opportunities

Landry may offer available service opportunities to one or more Providers based on service category, location, timing, capacity, prior performance, customer needs, payout, availability, and operational fit.

A job offer may include details such as service type, general location, requested timing, estimated scope, customer notes, access information, special requirements, expected payout, and other relevant details.

Job offers may be sent to multiple Providers and may remain open until accepted, assigned, cancelled, or filled. A Provider is not confirmed for a job until Landry confirms the assignment or booking.

Provider is not obligated to accept any job, and Landry is not obligated to offer any minimum number of jobs.

5. Acceptance and Assignment Commitment

When Provider accepts a job and Landry confirms the assignment, Provider is committing to perform the service as scheduled and according to the agreed scope, timing, payout, and service details.

If Provider becomes unable to perform an accepted job, Provider must notify Landry as soon as reasonably possible so Landry can attempt to coordinate a replacement or notify the customer.

Repeated cancellations, last-minute cancellations, failure to communicate, late arrival, or failure to appear for a scheduled job may result in reduced access to future opportunities or removal from the Landry provider network.

6. Professional Standards

Provider agrees to perform accepted services in a professional, competent, safe, and timely manner consistent with the agreed scope, customer expectations, service category, and generally accepted standards for the type of service being performed.

• Provider must communicate clearly and professionally with Landry, customers, property contacts, and any authorized representatives.
• Provider must arrive prepared, on time, and with the tools, supplies, equipment, transportation, and personnel needed to complete the accepted work.
• Provider must follow reasonable instructions related to access, customer preferences, property rules, safety, and scope.
• Provider must not engage in rude, threatening, discriminatory, unsafe, unlawful, or unprofessional behavior.
• Provider must not perform work outside the agreed scope without Landry’s approval.

7. Customer Property, Damage, Theft, and Loss

Provider agrees to exercise reasonable care when entering a customer’s property, handling personal items, moving objects, using equipment, performing cleaning, handling laundry, removing trash, completing turnovers, or performing any service arranged through Landry.

Provider may be responsible for loss, theft, damage, breakage, stains, shrinkage, discoloration, surface damage, appliance damage, vehicle damage, equipment damage, customer claims, repair costs, replacement costs, re-service costs, refunds, chargebacks, or other losses caused by Provider’s negligence, misconduct, unauthorized actions, unsafe conduct, failure to follow instructions, or failure to perform the accepted scope.

Provider must immediately report any incident, damage, injury, missing item allegation, customer complaint, access issue, safety concern, incomplete work, or unusual condition to Landry.

Provider must not remove, keep, use, borrow, photograph, disclose, or access customer property, documents, private spaces, confidential materials, valuables, medications, weapons, electronics, personal information, or other items except as reasonably necessary to perform the accepted service.

8. Provider Cancellations, Late Arrival, and No-Shows

Provider understands that accepted jobs are customer-facing commitments. Last-minute cancellations, no-shows, late arrival, failure to communicate, or abandonment of a job can cause operational disruption, customer dissatisfaction, refunds, replacement costs, and financial loss.

If Provider cancels an accepted job, arrives late, fails to appear, leaves early without approval, or fails to complete the accepted scope, Landry may reduce or withhold payout for incomplete work, remove Provider from the job, reduce future opportunities, or remove Provider from the network.

Landry may seek reimbursement or offset against future payments for reasonable direct costs caused by Provider’s last-minute cancellation, no-show, abandonment, misconduct, or failure to complete an accepted job, including emergency replacement costs, customer refunds, customer credits, re-service costs, and documented direct losses.

9. Customer Cancellation, Rescheduling, or Access Issues

If a customer cancels, reschedules, denies access, provides incorrect information, fails to respond, or creates conditions that prevent completion of a scheduled job, Provider compensation, if any, will be determined by Landry based on the timing, circumstances, customer payment status, work performed, and any amount received by Landry.

Provider understands that cancellation payments are not guaranteed unless stated in the job offer or otherwise approved by Landry in writing.

Provider must notify Landry immediately if the customer is unavailable, the property is inaccessible, the scope is materially different, the conditions are unsafe, or the job cannot proceed as scheduled.

10. Scope Changes and Undisclosed Conditions

Provider must complete the accepted job according to the agreed scope. If Provider arrives and discovers that the scope, property condition, item count, volume, access, timing, hazard level, or customer request differs materially from the job details, Provider must notify Landry before performing additional work.

Provider should not agree to additional work, pricing changes, side arrangements, direct payment, or added scope with the customer without Landry’s approval.

If Landry approves additional scope, Landry may update the customer price and Provider payout. Provider payment for additional work is only guaranteed if approved by Landry in writing or through Landry’s designated communication channel.

11. Safety, Conduct, and Unsafe Conditions

Provider is responsible for performing services safely and complying with applicable safety requirements, laws, property rules, building rules, equipment instructions, and reasonable customer or Landry instructions.

Provider may refuse or pause work if a condition appears unsafe, unlawful, hazardous, or outside the agreed scope. Provider must notify Landry immediately before leaving the location unless there is an emergency or immediate safety risk.

Unsafe or hazardous conditions may include biohazards, bodily fluids, pests, mold, chemicals, weapons, aggressive animals, unsafe structures, electrical hazards, blocked exits, excessive heat, unsafe lifting requirements, or any condition Provider is not properly equipped or authorized to handle.

12. Tools, Supplies, Equipment, and Personnel

Unless otherwise stated in the job offer, Provider is responsible for supplying the tools, equipment, cleaning supplies, laundry supplies, hauling equipment, protective equipment, transportation, personnel, and other resources needed to complete accepted jobs.

Provider is responsible for ensuring that any tools, products, chemicals, equipment, vehicles, or personnel used are appropriate, safe, lawful, and suitable for the service being performed.

Provider is solely responsible for any employees, subcontractors, assistants, drivers, team members, or other personnel Provider uses to complete a job. Provider must ensure that any such personnel comply with these Provider Terms and all applicable laws.

13. Confidentiality

During the provider relationship, Provider may receive or access confidential or proprietary information, including customer information, addresses, access codes, property details, pricing, dispatch processes, provider payouts, vendor relationships, internal procedures, business records, and customer communications.

Provider agrees not to disclose, misuse, sell, copy, publish, or use confidential information for any purpose outside the accepted job or provider relationship with Landry.

Customer information may only be used to complete the specific Landry-dispatched job. Provider must not contact customers for unrelated purposes, market directly to Landry customers, or store customer information outside the purpose of completing the assigned job.

14. Non-Circumvention and Customer Relationships

Provider agrees not to bypass, circumvent, or interfere with Landry’s customer relationships. Provider may not solicit, accept, perform, or arrange services directly with customers introduced by Landry without Landry’s prior written approval.

Provider may not encourage customers to cancel Landry services, pay Provider directly, book future work outside Landry, or otherwise bypass Landry’s dispatch, pricing, payment, or coordination process.

If a Landry customer contacts Provider directly for additional or future work, Provider must refer the customer back to Landry unless Landry provides written approval otherwise.

15. Payment Policy

Provider compensation for each accepted job will be communicated before Provider accepts the job or as otherwise agreed in writing. Compensation may be structured as a flat payout, hourly payout, per-job payout, service-category payout, mileage-inclusive payout, or other agreed amount.

Provider payment is subject to completion of the accepted scope, customer payment, required documentation, service verification, completion notes, photos if required, issue resolution, and any applicable deductions, offsets, or adjustments permitted under these Provider Terms.

Payment Requirements

Before payment can be issued, Provider may be required to complete onboarding, tax, and payment setup requirements, including:

• Provider application and approval;
• Signed Provider Terms, agreement, or acknowledgement;
• Completed contact and business information;
• Completed W-9 or applicable tax documentation;
• Payment setup through Landry’s designated payment system;
• Insurance, licensing, or credential information if required for the service category;
• Any other documentation reasonably required by Landry.

Payment Timeline

Unless a different timeline is stated in writing, payments are generally issued within thirty (30) days after completion of the job, provided that the customer has paid Landry, the job has been verified, all required documentation has been submitted, and no unresolved issue, claim, dispute, refund, chargeback, or customer complaint is pending.

Landry may issue payment through ACH, direct deposit, payment platform, check, or another method designated by Landry. Provider is responsible for keeping payment information accurate and up to date.

16. Deductions, Offsets, Chargebacks, and Re-Service Costs

Landry may deduct, offset, withhold, or recover reasonable amounts from current or future Provider payments for direct costs, losses, refunds, customer credits, chargebacks, re-service costs, damages, missing items, incomplete work, late cancellation, no-show, abandonment, misconduct, or other issues caused by Provider’s actions, omissions, negligence, failure to perform, or violation of these Provider Terms.

Landry will not deduct amounts arbitrarily and may request or review documentation related to the issue. Provider may submit relevant information for Landry’s review.

If a customer disputes payment, requests a refund, initiates a chargeback, reports damage, claims incomplete work, or requests re-service, Landry may delay Provider payment until the issue is reviewed.

17. Taxes, Licensing, and Legal Compliance

Provider is solely responsible for all taxes, self-employment taxes, income reporting, business licenses, permits, registrations, regulatory compliance, employment obligations, wage obligations, insurance obligations, and other legal requirements applicable to Provider’s business and services.

Provider agrees to comply with all applicable federal, state, county, municipal, and local laws, rules, regulations, ordinances, and licensing requirements related to Provider’s services.

Landry may issue tax forms if required by law based on payments made to Provider.

18. Insurance Requirements

Provider is responsible for maintaining insurance appropriate for Provider’s business, service category, personnel, vehicles, tools, equipment, and accepted jobs. Insurance requirements may vary based on the type of service Provider performs, the location of service, whether Provider uses employees or subcontractors, whether vehicles are used, and whether the job involves customer property, laundry, cleaning chemicals, hauling, rental turnovers, commercial spaces, or other higher-risk work.

Provider understands that Landry does not provide insurance coverage for Provider, Provider’s business, Provider’s employees, Provider’s subcontractors, Provider’s vehicles, Provider’s tools or equipment, or Provider’s accepted jobs unless expressly stated in writing.

Depending on the service category and legal requirements, Provider may be required to maintain one or more of the following types of insurance:

• Commercial General Liability Insurance: for bodily injury, property damage, completed operations, and customer-related claims arising from Provider’s services.
• Commercial Auto Insurance: if Provider uses a vehicle for service work, transportation, pickup, delivery, hauling, trash removal, or travel related to accepted jobs.
• Workers’ Compensation Insurance: if Provider has employees or is otherwise required to carry workers’ compensation coverage under applicable law.
• Cargo, Bailee, or Inland Marine Coverage: if Provider takes possession, custody, control, transport, cleaning, storage, pickup, delivery, or handling of customer property, laundry, linens, items, equipment, or goods.
• Professional, Errors and Omissions, or Specialty Coverage: if applicable to Provider’s specific services, licensing, or risk exposure.
• Umbrella or Excess Liability Coverage: if required by Landry, a customer, property owner, commercial account, or applicable job requirements.

Landry may set minimum insurance requirements for certain service categories before Provider is approved to receive jobs. Cleaning, deep cleaning, rental turnover, trash hauling, junk removal, commercial cleaning, and any service involving customer property, access to homes, access to businesses, use of vehicles, employees, or subcontractors may require proof of insurance before Provider receives dispatched work.

Landry may approve, pause, restrict, or deny Provider’s access to job opportunities based on Provider’s insurance status, service category, risk level, documentation, claims history, customer requirements, or operational judgment.

19. Proof of Insurance, Policy Changes, and Claims Cooperation

Provider may be required to provide a certificate of insurance, policy declarations page, proof of coverage, endorsement, additional insured documentation, waiver of subrogation, or other insurance documentation requested by Landry before receiving job opportunities or continuing in the provider network.

If requested by Landry, Provider must name Landry Clean, [LEGAL ENTITY NAME], and any related entities, owners, officers, managers, employees, affiliates, customers, or property owners as additional insureds on applicable policies where commercially reasonable or required for the job category.

Provider must maintain active coverage during any period in which Provider accepts or performs Landry-dispatched jobs. Provider must promptly notify Landry if any required policy is cancelled, expires, lapses, is materially changed, is denied renewal, has coverage reduced, or becomes unavailable.

Provider must not accept or perform any job requiring insurance coverage if Provider does not have the required coverage in place. Failure to maintain required insurance may result in immediate suspension, removal from the provider network, withholding of job opportunities, or termination of the provider relationship.

If a customer claim, property damage claim, injury claim, theft allegation, missing item claim, vehicle claim, laundry/property handling claim, or other incident arises from Provider’s services, Provider agrees to cooperate with Landry, the customer, any insurer, and any relevant parties in the investigation and resolution of the claim.

Provider remains responsible for deductibles, self-insured retentions, uninsured losses, denied claims, excluded claims, policy limits, claims caused by Provider’s conduct, and any damages or losses not covered by Provider’s insurance.

20. Removal from Provider Network

Landry may remove, suspend, deactivate, or reduce Provider’s access to job opportunities at any time, with or without cause, including for poor communication, customer complaints, incomplete work, quality concerns, safety concerns, property damage, theft allegations, no-shows, repeated cancellations, policy violations, non-circumvention, failure to provide required documents, failure to maintain required insurance, lapsed coverage, or other operational reasons.

Provider may stop accepting jobs at any time. However, Provider remains responsible for any accepted jobs, payment issues, customer claims, confidentiality obligations, non-circumvention obligations, insurance obligations, and other obligations that survive termination.

21. Force Majeure

Landry will not be responsible for cancellations, delays, reduced opportunities, customer issues, payment delays, or service changes resulting from events beyond its reasonable control, including severe weather, road closures, natural disasters, illness, emergencies, payment processor issues, customer cancellations, technology failures, public health events, government orders, or other circumstances that make service impossible or impractical.

22. Disputes, Governing Law, and Venue

These Provider Terms are governed by the laws of the State of Arizona, without regard to conflict of law rules.

Provider agrees to first attempt to resolve any issue informally with Landry before filing any formal claim. If the issue cannot be resolved informally, any legal action will be brought in the state or federal courts located in Arizona unless another venue is required by law.

To the fullest extent permitted by law, any claim must be brought individually and not as part of a class, collective, consolidated, or representative action.

23. Provider Acknowledgement

By submitting a provider application, signing a provider agreement, accepting a dispatched job, or performing services arranged through Landry Clean, Provider acknowledges that Provider has read, understands, and agrees to these Provider Terms, Policies, and Guidelines.

Provider acknowledges that Provider is responsible for maintaining appropriate insurance, licenses, permits, tools, supplies, personnel, vehicles, tax documentation, and legal compliance required for Provider’s services. Provider understands that Landry may require proof of insurance or other documentation before Provider is approved to receive or continue receiving dispatched job opportunities.

Provider also consents to receive communications related to provider onboarding, job offers, dispatch updates, service details, payments, insurance/documentation requests, and operational updates from Landry via email, SMS/text message, phone, or other electronic means using the contact information provided by Provider. Message frequency may vary. Message and data rates may apply. Provider may reply STOP to opt out of SMS where supported, but opting out may limit Provider’s ability to receive job opportunities or operational updates.

24. Contact

Questions about these Provider Terms may be sent to:

Landry Clean
3T Group of AZ LLC
Email: [email protected]
Phone: (480) 744-8818
Address: 4539 N 22nd Street Ste N Phoenix, AZ, 85016