Terms of Service

1. Overview

These Terms of Service (“Terms”) apply to your use of the Landry Clean website, forms, communications, service coordination, dispatch process, payment links, estimates, invoices, and related services offered by Landry Clean (“Landry,” “Landry Clean,” “we,” “us,” or “our”).

By using our website, submitting a service request, applying as a provider, communicating with our team, accepting a quote, making payment, or receiving services coordinated through Landry Clean, you agree to these Terms.

If you do not agree to these Terms, you should not use the website, submit forms, request services, apply as a provider, or proceed with any service coordinated by Landry Clean.

2. Service Dispatch Model

Landry Clean operates as a local service request, coordination, and dispatch network for laundry, cleaning, trash hauling, rental turnover, small business cleaning, and related property service requests.

Landry may receive customer requests, review scope, provide estimates or quotes, coordinate available providers, collect payment, communicate scheduling details, and help manage the service flow.

Services may be performed by independent providers, vendors, contractors, crews, or local service businesses that are separate from Landry Clean. Provider availability, service timing, pricing, and acceptance are not guaranteed.

3. Service Requests

When you submit a service request, you agree to provide accurate, complete, and current information, including your name, contact information, service location, service category, requested timing, property details, access instructions, photos if requested, and any other information needed to review or coordinate the job.

Submitting a request does not guarantee that Landry will accept, quote, schedule, dispatch, or complete the requested service. Landry may decline, cancel, reschedule, or request additional information before proceeding.

Scope Changes

If the actual work differs from the information provided in your request, pricing, timing, provider availability, and service completion may change. Additional charges may apply for added scope, extra time, difficult access, excessive soil, trash, stains, hazardous materials, oversized items, special handling, or other conditions not disclosed before scheduling.

4. Pricing, Quotes, and Payment

Pricing may be provided as an estimate, quote, flat rate, hourly rate, minimum service charge, or custom proposal depending on the service type and scope.

Unless otherwise stated in writing, quotes are based on the information provided by the customer and may change if the scope, conditions, access, timing, volume, item count, property condition, or service requirements change.

Payment may be required before service is scheduled, before a provider is dispatched, upon booking, upon completion, or according to the terms stated in the estimate, invoice, or payment request.

You agree to pay all approved charges, including service fees, deposits, cancellation fees, trip fees, rescheduling fees, additional scope charges, taxes, payment processing fees, disposal fees, material fees, and other amounts disclosed before or during service coordination.

Landry may use third-party payment processors. Payment processor terms, fees, policies, and privacy practices may apply separately.

5. Cancellations, Rescheduling, No-Shows, and Access Issues

Cancellation and rescheduling terms may vary depending on the service type, provider availability, timing of the request, and whether a provider has already been scheduled or dispatched.

• If you cancel after a provider has been scheduled, assigned, or dispatched, cancellation fees may apply.
• If a provider cannot access the property due to missing instructions, locked gates, no-show, unavailable contact person, unsafe conditions, parking restrictions, animals, alarms, or other customer-side issues, fees may still apply.
• If rescheduling is needed, Landry will attempt to coordinate a new time but cannot guarantee provider availability.
• If weather, road conditions, emergencies, provider availability, customer access, payment issues, or safety concerns affect service, Landry may reschedule or cancel the service.

6. Independent Providers

Landry may coordinate services through independent providers, vendors, contractors, crews, or local service businesses. These providers are separate businesses or independent contractors and are not employees, agents, partners, joint venturers, franchisees, or representatives of Landry Clean unless expressly stated in writing.

Landry may set service expectations, collect customer information, coordinate scheduling, and process payment; however, independent providers remain responsible for their own tools, supplies, transportation, personnel, taxes, insurance, licenses, permits, and legal compliance unless otherwise agreed in writing.

Landry does not control the specific means, methods, techniques, tools, staffing, or day-to-day performance of independent providers. Landry is not responsible for the acts, omissions, negligence, misconduct, criminal conduct, service quality, delays, mistakes, or failures of independent providers.

Customers agree not to circumvent Landry by separately hiring, paying, or soliciting a provider introduced through Landry for the same or related service unless approved by Landry in writing.

7. Property Damage, Theft, Loss, and Personal Property

Customers understand and agree that Landry Clean is not responsible for property damage, personal property loss, theft, missing items, breakage, stains, shrinkage, discoloration, equipment damage, vehicle damage, surface damage, appliance damage, flooring damage, wall damage, water damage, fabric damage, or any other loss or damage caused by an independent provider, the customer, third parties, pets, building conditions, pre-existing conditions, improper installation, wear and tear, hidden defects, or circumstances outside of Landry Clean’s direct control.

Customers are responsible for securing valuables, fragile items, cash, jewelry, electronics, medications, documents, keys, weapons, collectibles, sentimental items, heirlooms, confidential materials, and other personal property before any service begins. Landry strongly recommends removing or securing these items from any service area.

Landry does not inventory customer property, inspect valuables, monitor personal belongings, or guarantee that any item will remain free from damage, loss, theft, or misplacement during services performed by independent providers.

Any claim involving alleged theft, loss, damage, incomplete work, misconduct, or missing items should be reported to Landry as soon as possible and no later than 24 hours after the service is completed. Landry may, at its discretion, assist with communication, documentation, or review of the concern, but does not guarantee reimbursement, replacement, repair, refund, insurance recovery, or resolution.

8. Customer Responsibilities

Customers are responsible for providing safe, legal, and reasonable access to the service location and disclosing relevant details before service begins.

• Provide accurate service details, property information, access instructions, contact information, and photos when requested.
• Disclose pets, hazards, restricted access, parking requirements, gate codes, alarms, HOA rules, building rules, or property restrictions.
• Secure or remove valuables, fragile items, cash, jewelry, electronics, medications, documents, keys, weapons, collectibles, sentimental items, and confidential materials before any service begins.
• Ensure the service location is safe, sanitary, legal to access, and reasonably prepared for the requested service.
• Disclose known damage, stains, fragile surfaces, specialty materials, delicate fabrics, prior repairs, leaks, pests, mold, biohazards, chemicals, or other conditions that may affect service.
• Provide any required parking, entry access, elevator access, loading access, or instructions needed for the provider to complete the service.
• Review completed work promptly and report concerns within the time period stated in these Terms or any applicable service agreement.

9. Service Limitations

Landry does not guarantee that every request will be accepted, scheduled, assigned, completed, or completed by a specific date, time, provider, or outcome.

Service availability may depend on provider capacity, customer location, weather, traffic, access, payment status, safety concerns, service category, scope, and other operational factors.

Landry may decline or stop service if the request involves unsafe conditions, unlawful activity, biohazards, bodily fluids, pests, mold, extreme soil, hoarding, hazardous materials, weapons, aggressive animals, abusive conduct, or other conditions that Landry or a provider reasonably believes are unsafe, unlawful, or outside the agreed scope.

10. Hazardous, Unsafe, or Undisclosed Conditions

Customers must disclose any conditions that may affect safety, timing, pricing, or service completion. This includes, but is not limited to, biohazards, human or animal waste, blood, needles, pests, mold, chemicals, smoke damage, fire damage, water damage, structural issues, weapons, aggressive animals, unsecured areas, or unsafe access.

If hazardous, unsafe, unlawful, or undisclosed conditions are discovered, Landry or the provider may refuse, pause, reschedule, or cancel the service. Fees may still apply for travel, time, cancellation, partial work, special handling, or administrative costs.

11. Claims, Complaints, and Issue Reporting

Customers must inspect the service area and report any concerns, damage, missing items, incomplete work, or service issues as soon as possible and no later than 24 hours after service completion unless a different written service term applies.

Failure to report an issue within the required time period may limit Landry’s ability to review, document, communicate with the provider, or offer any discretionary accommodation.

Landry may request photos, videos, written descriptions, receipts, proof of ownership, police reports, provider statements, or other documentation to review a claim. Submission of a claim does not guarantee compensation, refund, repair, replacement, or resolution.

Any refunds, credits, repairs, replacements, re-service, or accommodations are at Landry’s sole discretion unless otherwise required by law or agreed in writing.

12. Insurance, Provider Compliance, and Customer Risk

Independent providers may be responsible for maintaining their own insurance, licenses, permits, tools, equipment, personnel, transportation, and legal compliance as applicable to the services they provide.

Landry may request provider documentation, but Landry does not guarantee that any provider has a particular insurance policy, license, permit, background check, certification, qualification, or level of coverage unless expressly stated in writing.

Customers are encouraged to maintain appropriate homeowners, renters, commercial property, vehicle, or other insurance coverage for their own property and risk exposure.

13. No Warranty or Guarantee

The website, service coordination, provider dispatch, communications, estimates, quotes, and related services are provided on an “as is” and “as available” basis.

To the fullest extent permitted by law, Landry disclaims all warranties, express or implied, including warranties of merchantability, fitness for a particular purpose, workmanship, availability, accuracy, non-infringement, and any warranties arising from course of dealing or usage of trade.

Landry does not guarantee any specific provider, service outcome, cleaning result, stain removal, item condition, property condition, completion timeline, customer satisfaction, provider availability, or uninterrupted service.

14. Limitation of Liability

To the fullest extent permitted by law, Landry Clean, its owners, officers, employees, contractors, affiliates, vendors, service providers, and representatives will not be liable for any indirect, incidental, special, consequential, exemplary, punitive, or enhanced damages, including lost profits, lost revenue, lost business, loss of use, loss of goodwill, inconvenience, emotional distress, or interruption of operations.

To the fullest extent permitted by law, Landry is not liable for any loss, theft, damage, injury, claim, expense, dispute, or liability arising from or related to services performed by independent providers, customer-provided instructions, undisclosed conditions, third parties, pets, property conditions, or events outside of Landry’s direct control.

If Landry is found liable for any claim, Landry’s total liability will not exceed the amount paid by the customer to Landry for the specific service giving rise to the claim, or one hundred dollars ($100), whichever is greater, unless a different limit is required by law.

15. Indemnification

You agree to defend, indemnify, and hold harmless Landry Clean, its owners, officers, employees, contractors, affiliates, vendors, service providers, and representatives from and against any claims, damages, losses, liabilities, costs, and expenses, including reasonable attorneys’ fees, arising out of or related to:

• Your use of the website, forms, communications, or services;
• Your service request, property, instructions, omissions, or inaccurate information;
• Your failure to disclose hazards, property conditions, access issues, or special requirements;
• Your violation of these Terms;
• Your violation of any law, regulation, property rule, building rule, lease, HOA rule, or third-party right;
• Any claim by a third party arising from your requested service, property, instructions, or conduct.

16. Communications, Email, and SMS

By submitting a form or communicating with Landry, you authorize Landry to contact you using the contact information you provide, including by phone, email, SMS/text message, or other electronic means regarding your request, estimate, scheduling, payments, provider coordination, service updates, and follow-up.

Message frequency may vary. Message and data rates may apply. You may reply STOP to opt out of text messages where supported. Opting out of certain communications may limit our ability to coordinate your service request.

17. Force Majeure

Landry will not be liable for delays, cancellations, failure to perform, or inability to coordinate services caused by events beyond its reasonable control, including weather, traffic, road closures, provider unavailability, labor shortages, power outages, technology failures, payment processor issues, natural disasters, emergencies, illness, governmental actions, civil unrest, or other events outside Landry’s control.

18. Disputes, Governing Law, and Venue

These Terms are governed by the laws of the State of Arizona, without regard to conflict of law rules.

Before filing any formal claim, you agree to first contact Landry and attempt in good faith to resolve the issue informally. If the issue cannot be resolved informally, any legal action will be brought in the state or federal courts located in Arizona, unless another venue is required by law.

To the fullest extent permitted by law, any claim must be brought individually and not as part of a class, consolidated, collective, or representative action.

19. Severability and No Waiver

If any part of these Terms is found unenforceable, the remaining sections will remain in full force and effect. Landry’s failure to enforce any provision is not a waiver of its right to enforce that provision later.

20. Changes to These Terms

Landry may update these Terms from time to time. Updates will be posted on this page with a revised “Last updated” date. Continued use of the website, forms, communications, or services after updates means you accept the revised Terms.

21. Contact

Questions about these Terms may be sent to:

Landry Clean
3T Group of AZ LLC
Email: [email protected]
Phone: 480-744-8818
Address: 620 S 7th Street Las Vegas, NV 89101