1. Overview
This Privacy Policy applies to Landry Clean (“Landry,” “Landry Clean,” “we,” “us,” or “our”) and describes how we collect, use, disclose, store, and protect information related to customers, prospective customers, providers, provider applicants, website visitors, and other users.
By using our website, submitting a service request, applying as a provider, communicating with us, making payment, or receiving services coordinated through Landry Clean, you acknowledge the practices described in this Privacy Policy.
2. Scope of This Policy
This Privacy Policy applies to information collected through our website, landing pages, online forms, service request forms, provider application forms, emails, phone calls, text messages, payment links, invoices, scheduling communications, CRM systems, advertising campaigns, and other business interactions.
This policy does not apply to websites, platforms, payment processors, applications, or services operated by third parties, even if those third parties are linked from our website or used in connection with our business.
3. Information We Collect
We may collect information directly from you, automatically through our website and technology tools, and from service providers, payment processors, advertising platforms, communication tools, or other business partners.
| Category | Examples | Purpose |
|---|---|---|
| Contact Information | Name, email address, phone number, mailing address, service address, business address. | To respond to requests, coordinate services, communicate with you, and maintain customer/provider records. |
| Service Request Information | Service category, location, requested date/time, property details, access instructions, photos, notes, job scope, and preferences. | To review, quote, schedule, dispatch, and coordinate service requests. |
| Provider Application Information | Business name, owner/contact name, service categories, service areas, availability, experience, photos, insurance details, credentials, and application responses. | To review provider applications, evaluate fit, and coordinate dispatched job opportunities. |
| Payment and Billing Information | Invoice details, billing name, billing address, payment status, transaction records, deposits, receipts, and related payment confirmations. | To process payments, issue invoices, track transactions, maintain records, and resolve billing questions. |
| Communication Information | Emails, SMS/text messages, phone call notes, voicemails, support requests, form submissions, scheduling communications, and internal notes. | To communicate about services, quotes, scheduling, provider coordination, support, and follow-up. |
| Website and Device Information | IP address, browser type, device information, pages viewed, referral source, session data, cookies, pixels, and analytics events. | To improve the website, measure performance, prevent misuse, and support analytics and advertising. |
| Marketing and Lead Information | Campaign source, form source, ad interaction, landing page activity, tags, pipeline stage, and lead status. | To understand how users find Landry, improve marketing, and manage customer or provider inquiries. |
4. Sources of Information
We may collect information from:
- You directly when you complete forms, call, email, text, request service, apply as a provider, or make payment.
- Our website, landing pages, forms, scheduling tools, CRM systems, and communication tools.
- Payment processors, invoice tools, advertising platforms, analytics services, and other vendors we use to operate our business.
- Independent providers, customers, referral sources, or business partners when needed to coordinate a service request or provider opportunity.
- Publicly available sources, business websites, directories, or social media pages where relevant to provider review or business communication.
5. How We Use Information
We may use information to:
- Review, quote, coordinate, schedule, dispatch, and complete service requests.
- Communicate with customers, providers, applicants, and website visitors.
- Send estimates, invoices, payment links, confirmations, reminders, updates, and follow-up messages.
- Review provider applications and coordinate provider job opportunities.
- Create, update, and manage customer and provider records in our systems.
- Process payments, refunds, billing questions, and transaction records.
- Improve our website, services, forms, workflows, customer experience, provider experience, and marketing.
- Prevent fraud, misuse, unauthorized activity, spam, abuse, safety concerns, or operational issues.
- Send marketing or promotional communications where permitted.
- Comply with legal, tax, accounting, regulatory, insurance, dispute-resolution, or business record obligations.
7. Provider Information Sharing
If you apply as a provider or receive dispatched opportunities through Landry Clean, we may use and share your provider information to evaluate your application, communicate with you, coordinate potential jobs, send job offers, maintain provider records, and manage service operations.
Provider information may include your business name, contact information, service areas, service categories, experience, insurance or credential information where applicable, availability, job acceptance history, completion notes, customer feedback, and payment-related records.
We may share relevant customer request information with providers so they can review, accept, perform, or complete a service. We may also share relevant provider information with customers when needed to coordinate a scheduled service.
8. Payments and Billing
Payment information may be processed by third-party payment processors. Landry generally does not store full credit card numbers. Payment processors may collect and process payment details according to their own terms, security practices, and privacy policies.
We may maintain billing records, invoice details, transaction status, payment confirmations, deposits, balances, refunds, and related records for business, tax, accounting, legal, and dispute-resolution purposes.
9. Email, Phone, and SMS Communications
If you provide your contact information, we may contact you by phone, email, SMS/text message, or other electronic means regarding service requests, provider applications, job offers, estimates, scheduling, payments, reminders, updates, support, and related business communications.
Message frequency may vary. Message and data rates may apply. You may reply STOP to opt out of SMS/text messages where supported. Opting out of certain communications may limit our ability to coordinate your service request, provider application, payment, or dispatched job opportunity.
11. Data Retention
We keep information for as long as reasonably necessary to provide services, coordinate requests, manage provider relationships, maintain business records, resolve disputes, comply with legal obligations, enforce agreements, prevent fraud, and support legitimate business purposes.
Retention periods may vary depending on the type of information, the reason it was collected, operational needs, tax/accounting requirements, legal obligations, dispute considerations, and business record needs.
12. Security
We use reasonable administrative, technical, and organizational safeguards designed to protect information. However, no website, system, transmission, payment processor, communication method, or storage method is completely secure.
You acknowledge that information submitted online or through electronic communications is provided at your own risk, and we cannot guarantee absolute security.
13. Your Choices and Privacy Rights
Depending on where you live and applicable law, you may have rights to request access to, correction of, deletion of, or information about certain personal information we maintain about you.
You may also be able to opt out of certain marketing communications or request information about certain data sharing practices where required by applicable law.
To make a privacy request, contact us using the information listed in the “Contact” section below. We may need to verify your identity before completing certain requests.
Marketing Choices
You may opt out of marketing emails by using the unsubscribe link where available. You may opt out of SMS/text messages by replying STOP where supported. Transactional or service-related communications may still be sent when necessary to coordinate a request, payment, scheduled service, provider application, or job opportunity.
California Residents
If applicable, California residents may have additional privacy rights under California privacy laws, including rights to know, access, correct, delete, or opt out of certain uses or sharing of personal information.
Landry does not knowingly sell personal information in exchange for money. If our use of advertising or analytics technologies is considered “sharing” under applicable law, you may contact us to request additional information or opt-out options where required.
14. Children’s Privacy
Our website and services are not intended for children under 13. We do not knowingly collect personal information from children under 13. If you believe a child has provided information to us, contact us and we will take appropriate steps to review and delete it where required.
15. Third-Party Links and Tools
Our website, forms, payment links, ads, or communications may link to or use third-party websites, tools, applications, platforms, or services. We are not responsible for the privacy practices, content, terms, policies, or security of third parties.
You should review the privacy policies and terms of any third-party platform or service you use.
16. Updates to This Privacy Policy
We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised “Last updated” date. Continued use of our website, forms, communications, or services after updates means you acknowledge the revised policy.
17. Contact
Questions or privacy requests may be sent to:
Landry Clean
3T Group of AZ LLC
Email: [email protected]
Phone: 480-744-8818
Address: 620 S 7th Street
Las Vegas, NV 89101